• shalafi@lemmy.world
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    1 year ago

    I handle a lot of internal support for a dev outfit.

    “My shit’s slow.”

    “That’s because you’re on wireless at your house. Not my problem, but I’ll try to help. Can you hardwire it?”

    “That would be IMPOSSIBLE!”

    “Suffer.”

    • azvasKvklenko@sh.itjust.works
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      1 year ago

      I used to work on a tech support hotline for a ISP 10 years ago and that was the usual thing.

      • My shit’s slow
      • Ok, I see you’ve got perfect parameters for your ADSL, I just logged into your router, trying out download… and upload… It works exactly as it should, so maybe your WiFi? Could you connect a wire?
      • Plz come fix asap, TECHNICIAN VISIT WHEN??!!

      If the WiFi sucked on router provided as part of the service then sure, I could send a technician, but usually the router only had one ethernet port.