• ToucheGoodSir@lemy.lol
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    4 months ago

    Yeah it turns out that using a statistical model to handle customer service leads to a degraded customer experience, because statistical models aren’t humans and lack many human attributes.

    • storcholus@feddit.org
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      4 months ago

      Also, “the progress” only works because it’s humans who bend the rules and show kindness to special situations