• Asifall@lemmy.world
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    4 months ago

    Yeah that’s an excellent point. Older generations still prefer phone calls but I imagine increasingly the only people who want to call will be the people who can’t fix their issue via an automated system.

    • sugar_in_your_tea@sh.itjust.works
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      4 months ago

      Yup. I’m pretty good at avoiding talking to people, yet I’ve needed to call in a few times recently for stuff I should’ve been able to handle online:

      • report fraud
      • cancel credit card
      • report internet outage
      • buy insurance

      If they want to save money on customer support, make the customer support less necessary to get routine tasks done…