I’d wager what sucks most with that job is dealing with people. Chasing different teams and having to nag to get them to do something that they think is a nuisance to their work can be draining.
Yep, people owning that there is a problem that needs to be fixed and not getting bogged down in blaming. She is really good at getting the team to focus on process breakdown instead of blaming a person, which translates into “let’s fix the process” instead of “Bob fucked up, he should get retrained or fired”.
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I’d wager what sucks most with that job is dealing with people. Chasing different teams and having to nag to get them to do something that they think is a nuisance to their work can be draining.
Yep, people owning that there is a problem that needs to be fixed and not getting bogged down in blaming. She is really good at getting the team to focus on process breakdown instead of blaming a person, which translates into “let’s fix the process” instead of “Bob fucked up, he should get retrained or fired”.