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What is this ticket for anyway? Theres no context of an issue or anything. It looks like spam. Just “Hello!” and a black picture, wtf are they supposed to get from that?
This black box covers the content of my actual ticket describing my problem I am facing. I’m not stupid enough to send them a black picture and waste their time
Thats what context in the post is for. I’m not the only one who was wondering.
I wouldn’t respond to a ticket that just consists of the word Hello and a black rectangle either.