• KairuByte@lemmy.dbzer0.com
    link
    fedilink
    arrow-up
    8
    ·
    8 months ago

    The first level peeps on the phone have no idea what they are doing. And even if they did, they are forced to follow a script line for line on what needs to be done by them and you before they are allowed to push you off to the next level of support. Unless you explicitly ask, at least.