Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

  • ArkyonVeil@lemmy.dbzer0.comEnglish
    471·
    1 year ago

    Without any ratings for customer satisfaction. I might as well sack the entire support staff, don’t bother with AI and I’ll get a answered query to F off in 0 minutes and 100% savings.

    • Pika@lemmy.worldEnglish
      7·
      1 year ago

      I mean this is what teslas PR email does, or is it Twitter… it’s one of those lol

      • Calcium5332@lemmy.worldEnglish
        2·
        1 year ago

        I think it’s twitter. Journalists often contact twitter because of controversies, and they try to highlight that Twitter always says nothing useful