Years ago, I had a job where we were moving from Citrix to esxi. I was so excited because I had bought into the hype and Citrix had annoyed me to no end. 4 months into the migration project, we hit a major roadblock. Open a ticket - no response. Reach out to our contact for escalation after a week - no response. Our director reached out to the high level person on the VMware side of the deal - no response.
At least with Citrix we usually got a response within 24 hours with information or being told they were escalating. We stuck with Citrix because our director at least didn’t fall into the sunk cost fallacy.
Years ago, I had a job where we were moving from Citrix to esxi. I was so excited because I had bought into the hype and Citrix had annoyed me to no end. 4 months into the migration project, we hit a major roadblock. Open a ticket - no response. Reach out to our contact for escalation after a week - no response. Our director reached out to the high level person on the VMware side of the deal - no response.
At least with Citrix we usually got a response within 24 hours with information or being told they were escalating. We stuck with Citrix because our director at least didn’t fall into the sunk cost fallacy.