It has already been said but the company is complying in the sense that it is providing a solution whereby you can delete your account. That said, where you are unable to follow that process, they should offer you the same ability via email. Each company does things slightly differently but I would hazard a guess that an email stating that you find it more reasonable for the action to be carried out via email, they would be likely to comply.

The reasons why companies put these in place is simply to avoid mass requests for deletion and, as stated, to also protect you.

While email spoofing has been mentioned, it is somewhat unlikely anyone would send a request for deletion after spoofing your email, yet, it is not impossible.

You may have to be persistent, could use services that support or even get some pointers from the ICO. Here is a really good link https://ico.org.uk/for-the-public/your-right-to-get-your-data-deleted/

I wish you luck

Hi, my bad on the ‘family’ reference. It is the ‘teams’ package that I use, I just use it for my family. Like I mentioned before though, it is far more cost effective than the kSuite, which is targeted at businesses.

As for the transferring for data, this is possible via a feature in kDrive. It is capable of transferring from a number of cloud storage services, including OneDrive. You can get more info on that here: https://www.infomaniak.com/en/support/faq/2406/import-external-data-to-kdrive

I still have my OneDrive at the moment but aim to close this down. I use my Synology to synchronise the data between kDrive, OneDrive and my Synology for data safety. (Yes, this is overkill) I will eventually remove OneDrive from that as I get a better home cloud setup in place.

I have been using Infomaniak services for a few years now. I have my email with them, several domains and use Kdrive almost exclusively these days. Talking about Kdrive specifically, it is fast and has all the typical features you would expect from these types of services. The cloud side with the office integration is really good too.

If anything, the only negative I can find at the moment is that the app does not offer a lite mode (download as you need) feature for Linux so you have to download everything. That said, it does offer a WebDav feature which integrates well.

As for the kSuite, I would say you only need that if you are using it for business. Otherwise the solo or family package would suffice. I have kSuite too and it has some additional features but nothing you would need as an individual.

I have a stack in place built around Tailscale. I mean, this may not be the best route but, hey, it works for me.

So I have Tailscale running across my devices. Within Tailscale, I have enabled Mullvad Exit Nodes for some privacy control. Then I have overridden the default DNS setting with NextDNS.

Within NextDNS I have a standard profile with some ad and telemetry blocking which is typically for the family devices and then I have a disgustingly pimped up profile for my main devices with a hell of a lot blocked, including domains that I do not care for (facebook for example).

The pros are that I can control all connections easier, even when out of my home network. That said, it takes some setting up to ensure I don’t bork connections. And, yes, I learnt that the hard way when I blocked all ‘meta’ tools across my whole network and the kids lost it!