Not mine but this is actually what I did too.
I said I plan to charge back on my credit card. They threatened that if I did that, they can’t promise my account wouldnt be flagged.
I said “bet” and they removed the cancellation fee and cancelled the service.
It’s been roughly 8 years since I last paid for an Adobe subscription. The subscription period was over and yet they renewed it unilaterally. A whole year nonetheless.I called my bank, explained the situation, alleged scam and asked for a refund and to forever block any attempt from Adobe to charge my credit card. No only they agreed right away (which actually surprised me). They said that they have received a lot of similar request from other customers, all coming from Adobe.
Not victim blaming nor defending Adobe because fuck them, but… It’s not a cancellation fee and they’re actually nice to let you cancel earlier.
I explain: when you sign up, you can choose between monthly commitment or yearly commitment. Yearly commitment has a much lower monthly fee because they want to discourage occasional usage, but many individuals wouldn’t like to pay the huge yearly sum in a single payment, and in this case they offer a yearly plan with monthly installments. (For a big company instead is the opposite, they prefer paying the huge sum and get a single invoice instead of 12 invoices - less work for the accounting dept). Yearly plan with monthly installments isn’t the same of a monthly plan.
So, technically, the user agreed to a 1-year contract and they’re even nice to let you go out earlier by just paying back the discount that you got in the meantime, like if you subscribed monthly. If you think about it, it’s almost unheard. With most yearly contracts, there’s no possibility of early cancellation. Even Amazon, that label themselves “the most consumer friendly company” doesn’t easily give partial refunds to unused Prime subscriptions.
Regarding the chargeback, in my country all the banks except American express would reject it as you got the service as stated in the contract
Now that I almost defended Adobe, fuck them and always try to find an alternative to their products before giving a single penny to them
Well yeah, there isn’t a company in the world that likes charge backs. Just be aware that by doing it you’re cutting off any possibility of doing business with that company in the future.
Your bank isn’t a fan of them either. So if you go on a charge back spree they’ll notice and could stop issuing them for you.
Your bank isn’t a fan of them either
Fortunately there’s THOUSANDS of banks and Credit unions.
… And most of them share a black book.
Man you are really sucking the financial industry dick
You get a kickback for defending big banks?
Don’t shoot the messenger. They’re telling you how it works (and they’re right btw), that doesn’t mean they like it, much less that it’s their fault.
Thank you.
The top comment on the imgur “community” is absolute idiocy. Reads like the adobe ceo posted it.
