Google says it can’t fix Pixel Watches, please just buy a new one | With no official repair program and no parts, broken Pixel Watches are just e-waste.::With no official repair program and no parts, broken Pixel Watches are just e-waste.

  • markstos@lemmy.world
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    1 year ago

    On the other hand, a Garmin Fenix can be easily opened with an inexpensive tool and replacement parts are easily found online.

    • sbv@sh.itjust.works
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      1 year ago

      Garmin watches look amazing. I just wish they had more smartwatch capabilities. I’d love complications on the watch face, and I feel like I should be able to start the assistant with a hotword.

      I’m not sure if the Google Watch can do the latter.

      • echo64@lemmy.world
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        1 year ago

        On the other side of things. I’m super happy that garmin watches don’t have more smartwatch capabilities. Their laser focus on sports wearable is what keeps them massively competitive there and keeps me on weeks of battery life instead of hours of battery life

        • sbv@sh.itjust.works
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          1 year ago

          I totally understand that. They look perfect for their target market.

          As far as I know, they’re the only wearable that does realtime stroke/length tracking for swimming, which is really cool. If I was more serious about exercise, that’d be the perfect excuse reason to buy one.

        • Final Remix@lemmy.world
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          1 year ago

          I’ve got an OG Garmin vivoactive. Besides the naming bullshit of this being vivoactive and there now being a “vivoactive 1”, it’s great. It’s a sidegrade to thebpebble, which I never thought I’d find. So now I just swap between this and the pebble when the mood suits me.

          Love Garmin smartwatches.

            • Final Remix@lemmy.world
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              1 year ago

              Check out the pebble communities online though, even the subreddit. There’s new batteries you can get, and guides to repair. Barring that, there’s always someone looking for even dead pebbles.

        • books@lemmy.world
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          1 year ago

          I’m leaning this direction because I don’t really use any smart features in my watch. Just my fitness shit.

          Any recommendations on Garmin watches for a guy who likes to bike/bike but not crazy sports level enthusiast?

          • echo64@lemmy.world
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            1 year ago

            Whichever one you like the look of and is cheap. Garmin watches are just divided into styling and features. If you don’t need specific features you can just get the cheapest one that fits your styling.

            I started out with a vivomove because I liked the hybrid look (real watch hands) and only needed basic health stuff. Did notifications which is all I really care about for smart stuff.

      • Saneless@lemmy.world
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        1 year ago

        There’s plenty of watch faces with cool shit on them in the store, same as with Google

        And having had watches that do respond to “hey Google” they were super iffy and inconsistent. Buttons are easier to avoid frustration, which the Garmin has.

        As far as “smartwatch capabilities” I haven’t missed anything from my Wear watch. I certainly don’t miss charging it every day or having it die by 5pm because I actually used it

        I’m charging my Garmin this morning. Haven’t charged it since Sunday… a week ago Sunday

      • Psythik@lemm.ee
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        1 year ago

        What kind of smart watch doesn’t have complications? Does it at least have sleep tracking?

              • Juvyn00b@lemmy.world
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                1 year ago

                I’m lost - what is a complication? From my initial Google, it does seem like my Garmin can add additional things to the face but I’m still kind of unclear as to what a complication is. For reference I have heart rate, step count, mileage, body battery and weather on my vivoactive3 face.

                • sbv@sh.itjust.works
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                  1 year ago

                  Complications are additional snippets of information displayed right on your watch face, such as activity tracking, battery life, media controls and more.

                  From https://www.google.com/amp/s/blog.google/products/wear-os/5-ways-to-personalize/amp/

                  Basically, I’d like to know if I have unread messages by looking at my watch. My Fitbit can’t do that. AFAIU, Garmins can’t, but I could be wrong.

                  They should be customizable by third party developers, but I think I’d be happy just knowing about SMS, Gmail, and maybe upcoming appointments.

                  EDIT: also the high/low temperature for the day. It’s helpful for choosing kids clothes for the day.

              • geogle@lemmy.world
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                1 year ago

                Thanks for the clarification. your response was ambiguous given the opposing questions in the former comment

    • Pyotr@lemmy.world
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      1 year ago

      Their customer support is also aces too. I’ve got a Fenix 6s and the battery is going out on it, and they’re replacing it for free. No questions or fuss. Just a shipping label.

      For as expensive as they are, I’ve been extremely happy with them. When this replacement dies in another 3+ years I’ll definitely be getting another Garmin.

  • Art35ian@lemmy.world
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    1 year ago

    Same with the Google Nest Hub.

    It cost me around $600 and has a known splash-screen issue which I just woke up to one morning.

    No fix available when it happens. Nothing I did caused it. I just had to bin it.

    It’s either planned obsolescence or just shitty design.

    • casmael@lemm.ee
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      1 year ago

      Probably both tbh

      Let’s mint a new razor: assume both malice and incompetence

    • thisisawayoflife@lemmy.world
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      1 year ago

      Companies should have fines for at least as much as the revenue they generated with those devices. Designed obsolescence is something that needs to be *abandoned, even if it hurts really bad financially.

      • fubo@lemmy.world
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        1 year ago

        Even simpler: If you sell it, and it breaks or becomes useless, you’re expected to take it back and dispose of it responsibly. Electronics retailers can charge a deposit, just like the supermarket does for beer and Coke.

        Just imagine if things worked that way —

        Find the broken husk of an iPod Shuffle on the beach? Take it to an Apple Store; they give you five bucks.

        Find a roadkill Dell laptop on the side of the road? (I did earlier this summer.) Take it to any big-box store that sells Dell laptops; they give you five bucks.

        Pixel Watch turned into e-waste? Mail it to Google; they give you five bucks. (Probably on your Google Pay account, yeah, but that’s better than nothing.)

        • HurlingDurling@lemm.ee
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          1 year ago

          But before that make it like a tire. Bought a pixel watch and it died in a year an a half? If the device should have lasted 3-5 years, you should be able to send it back to the manufacturer for a percentage of the cost back. Sure, google can say it’s watches only last 12 months, but as a consumer would you buy such a disposable item?

  • spacedance@sh.itjust.works
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    1 year ago

    Their support is infamously hard to contact, they discontinue projects very often, and now this. Google makes some very interesting products, but there would have to be a huge shift at the company, which won’t happen, for me to buy them.

    • WHYAREWEALLCAPS@lemmy.world
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      1 year ago

      Google is first and foremost an ad company. Everything else they do is only to improve the worth of their ad business.

    • dai@lemmy.world
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      1 year ago

      My pixel had issues with the screen (p7p) contacted google, within a couple of days I had an advance replacement device in my hands and a return label for the faulty device.

      My watch is giving me issues currently so I’m planning on hitting up support about that too, as it’s not within what I expected from the watch (won’t connect via bt after a month or so, requiring a factory reset).

      In AUS we have great consumer protections, if my watch continues on the way it is currently I’ll be returning it for a full refund.

      • JoeBigelow@lemmy.ca
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        1 year ago

        I love being in Maine and quietly mentioning our Implied Warranty and willingness to contact the Secretary of State about a faulty product. I’ve had success multiple times and only needed to write the Secretary office once.

    • spaghettiwestern@sh.itjust.works
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      1 year ago

      Unfortunately that huge shift would require a complete change in Google’s corporate culture and that’s not gonna happen.

      I had my own experience with their customer support after purchasing 2 Pixel 6’s. They were utter garbage. Both had the cellular connectivity problem and the fingerprint sensors were completely useless. Those sensors failed 100% of the time in brightly lit stores. There’s no way in hell that Google was unaware of those problems, and they were in fact well documented (but not resolved) after six months and one major software “fix”.

      Lucky for me a request for help on Reddit resulted in multiple people saying they despised their Pixels and to return the damn things before it was too late.

      • JackbyDev@programming.dev
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        1 year ago

        Do you mean Pixel 7 by chance? I’ve heard problems with it’s sensor. I have the 6 and haven’t noticed anything. Just curious mostly.

        • spaghettiwestern@sh.itjust.works
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          1 year ago

          Pixel 6. From Android Authority:

          Hate is a strong word to use in any context, so I’ll try my best to avoid that language. I very strongly dislike the Pixel 6’s fingerprint sensor.

          Glad your experience is better than ours. Maybe Google fixed the problem.

    • Archer@lemmy.world
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      1 year ago

      They immediately lost my business with no public followup on 911 dialer bugs on Pixels. Plus there is ALWAYS a huge hardware problem on flagship Pixels, every single generation. Went iPhone SE and really why would I ever move back?

      • andysteakfries@lemmy.world
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        1 year ago

        I’ve had a lot of pixels in my family and the only one that had major issues was the Pixel 4.

        I think you may be buying into overblown anecdotal nonsense.

        • CobraChicken@lemmy.ca
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          1 year ago

          As have I, and my experience is similar to the other guy.

          Fingerprint on the 6 drove me nuts.

          On 7 pro now. My tap to pay goes away randomly sometimes until I restart the phone. 7pro camera is hit and miss, mostly missed. Takes very detailed photos, but the quality is far worse than pixels older than pixel 6.

        • Archer@lemmy.world
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          1 year ago

          There were multiple public reddit posts about a Pixel 911 dialer bug - NOT the Teams one that we already had, but a new one. No follow-up on that and from what I’ve heard it’s more productive to scream into the void than contact Google support, so I picked up and left. Glad I did too, Android is death by a thousand laggy cuts compared to iOS. For me, the choice was simple: I need rock solid 911 support, immediate attention on critical bugs, and a phone that didn’t lag. iPhone is the only major flagship that can do everything on that list

    • orca@orcas.enjoying.yachts
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      1 year ago

      I’m pretty sure almost everything they make these days simply exists to obtain data from users first and foremost. They don’t want long term support or products that stick around forever; they want to add more and more vectors to build those profiles and record behaviors.

  • sin_free_for_00_days@sopuli.xyz
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    1 year ago

    Expecting companies to be good citizens is crazy. Expecting consumers to be informed consumers is crazy. Our gov’t needs to pass regulations about repairability for just about any consumer product. But expecting voters to be informed voters also seems crazy.

  • WindowsEnjoyer@sh.itjust.works
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    1 year ago

    Google support for literally anything is non existent. Same could be said about Meta.

    I am slowly shifting away from Google. Gmail and Google Photos is going to be the hardest. :/

    • Chobbes@lemmy.world
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      1 year ago

      For those thinking of moving away from Gmail… I strongly recommend buying your own domain name so you actually own your address and can switch e-mail services whenever you want without needing a new e-mail address. Hell, I’d recommend this even if you’re planning on staying with Gmail for a while.

      Honestly, aside from having to point people at your new e-mail address… Gmail is not particularly hard to move away from, especially if you already use an external mail client. I don’t really miss it, anyway. The only pain point I experience is that if somebody sends you a Google Doc / Sheet you need a Google account to edit it, but that’s not a huge concern for me personally.

      I’m self hosting my personal e-mail right now, and it’s pretty great if you know how to do that stuff. Super cheap to host, and I can have as many aliases and send as many e-mails as I want. It’s not for the faint of heart, but it’s very doable if you already host your own stuff. Otherwise there’s a bunch of e-mail services like Proton (kind of expensive, and a little annoying in that it’s not just IMAP), Tutanota (dunno much about it), Fastmail, etc… But it’s also worth mentioning that if you have a domain / VPS already your VPS provider and your registrar may both provide e-mail services that you can use… And if you just want to get out of Google and you have an iCloud+ account already (which is very possible if you have an iPhone and wanted more iCloud storage, but otherwise it’s $0.99/mo) you can also use iCloud+ for e-mail with a custom domain.

      • rar@discuss.online
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        1 year ago

        How do you deal with your custom domain emails being flagged as spam? I did all the requirements (SPF, DKIM, DMARC) and there still are some (e.g. old-fart gov or finantial institutions) that need a gmail address to communicate with.

        • Chobbes@lemmy.world
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          1 year ago

          Often times when people complain about this there is some misconfiguration somewhere, which is admittedly hard to notice a lot of the time. One big gotcha with DKIM, for instance, is that TXT records have a limited size in DNS, so if you have a large key you likely cannot fit it within a single TXT record (an RSA 2048 key is too big, unfortunately). In theory you can split the key in DNS, but I’m not sure if every mail server will handle this correctly. Anyway, people will make an RSA 2048 key (or larger) and try to stuff it into a single TXT record and they might not notice that it doesn’t fit (e.g., their DNS provider’s interface may truncate the record silently). So, it’s good to confirm after the fact that the records are good and working (there’s a number of free services that will do that, e.g., https://www.learndmarc.com/).

          The other thing that’s a bigger deal than I think it should be is rDNS. The rDNS on the mail server really needs to be the same as the MX record or certain spam detectors flip out. If your MX record is mail.example.com, it seems like the spam detectors really want the rDNS to be mail.example.com and not example.com, for instance. You’ll see some advice online that suggests that the rDNS record just has to exist and doesn’t have to match exactly, but this has not been my experience.

          Beyond that I have also registered for Outlook’s SNDS and Google’s Postmaster services, and I’ve also added myself to the whitelist here: dnswl.org/. I’m not sure how much of difference that makes, but it’s something else you can try.

    • joel_feila@lemmy.world
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      1 year ago

      Proton if you want email, privacy and cloud storage.

      Edit I use murena and it comes with cloid storage and online only office suite

      • CaptKoala@lemmy.ml
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        1 year ago

        I pay(my inner pirate is screaming) for proton’s subscription and so far it’s absolutely worth the cost. The only issue being, I have yet to make it work on my Orange pi. Other than that it’s all smiles.

      • Nanabaz2@lemmy.world
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        1 year ago

        I did set it up. Survive multiple upgrade in place just fine.

        I can say it beats all my apps until now. The best part to me is delete from app request to delete from my Android as well. So unlike most, it works ironically like iPhone. And I prefer that

      • WindowsEnjoyer@sh.itjust.works
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        1 year ago

        Yup, I am aware about it. It’s just dislaimers that look a bit scary (not production ready), even tho multiple users reported using it without any issues.

    • Nath@aussie.zone
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      1 year ago

      I’ve had acceptable support for the pixel phone. I forget what went wrong, but I had a problem with one of my pixels, needed repair and they replaced it when it was just shy of two years old.

      It sucked, because I had to send it to Hong Kong from Australia, and they then promptly sent me a replacement. But I was 5 days without a phone.

      With Apple support, they have local presence and I’ve had same-day repair.

      I have no intention of shifting away from Google. Their cloud service is great. I pay for it and my only complaint is there are stricter privacy policies on gsuite accounts that mean some Google services are incompatible. Which is a very clear endorsement of the old adage ‘if you aren’t paying for the service, you’re the product’.

      • WindowsEnjoyer@sh.itjust.works
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        1 year ago

        I’ve heard this story: https://www.theguardian.com/technology/2022/aug/22/google-csam-account-blocked

        Imagine your primary email is no longer accessible. Your memories (images/video) is no longer accessible that dates back to 2014.

        I am scared it might happen to me, so I am strongly considering moving away from Google products.

        Yes, writing this from my pixel. Luckily, I can flash alternative OS to my Pixel, so I don’t really mind having Pixel, but Google services? Nooo…

        • nehal3m@sh.itjust.works
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          1 year ago

          I am in the Apple ecosystem, but this strategy is universal. Every month I am reminded by my calendar to make a backup. That means:

          A Photos export to flat file format for photo and video

          An iCal backup (easily imported elsewhere)

          A vCard backup of contacts

          A bookmark backup

          A to do list export by pasting to a .md

          Same for notes

          I like the easy way an ecosystem lets all my things play nice together, but I don’t want to be beholden to it. This is an acceptable workaround to me.