Any time saved by ordering online and picking up the order has vanished chasing customer support people to fix something that would have taken a few seconds through their website.

  • eezeebee@lemmy.ca
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    8 months ago

    It’s not the first company to “offer self serve” where the action involves taking away revenue and just so happens to never ever work, requiring a call to their support. It’s almost as if they know some people will just give up and they can keep the profits.