• mnemonicmonkeys@sh.itjust.works
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    1 year ago

    that mods can increase the support workload if they don’t work properly.

    What grognard goes to the game’s official support when a mod doesn’t work?

    • Jesus_666@feddit.de
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      1 year ago

      Plenty of people do. Especially since broken mods can cause problems like unexpected crashes that might not be easy to trace back to the mod. If the game automatically sends in crash reports, a popular mod becoming unstable might generate significant work for a while.

      A mod-aware game wil usuallyl point out right in the crash log that it’s modded and might even enumerate the mods. Makes it real easy to find out that “Jake’s Improved Graphics for 2.3 Continued” is the shared culprit.

        • Jesus_666@feddit.de
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          1 year ago

          For debugging. No amount of internal testing can match a few thousand players in the wild. Usually these crash handlers ask you if they can upload the logs but I’ve also seen a few games where you can toggle it in the options.